With Canned Responses, agents can use a predefined set of reply templates that they can send out with a single click. Creating canned responses can help avoid duplication of efforts, as agents can avoid repetitive typing of replies during customer conversations.

For example, when a customer asks ’How to cancel my subscription?’, agents can simply insert the response template into their reply to improve their response time. You can even personalize canned responses by using placeholders that fill dynamic content like the requester’s name and ticket ID.